At The Deck Kitchen + Bar we are committed to earning the trust of our guests by adopting high standards for the protection of personal information.

Our policy outlines the type of personal information we collect and receive, the circumstances in which we collect or receive personal information, the policies and procedures we have established outlining its use and storage, and for sharing certain types of personal information in certain limited circumstances, the procedures you should follow if you have any questions or requests in respect of your personal information or our policies and procedures and the person to whom such questions or requests should be directed, and the means by which to communicate with that person.

In this policy, personal information means information about you that is personally identifiable like your name, address, e-mail address or phone number, and that is not otherwise publicly available and is not part of your work identification.

It also includes information on guest preferences and usage, when such information is supplied to or recorded by The Deck Kitchen + Bar in the course of transacting business with an individual.

The Privacy Protection Policy does not apply to information regarding The Deck Kitchen + Bar corporate customers. However, such information is protected by other The Deck Kitchen + Bar policies and practices and through contractual arrangements.

HOW YOU MAY PROVIDE US YOUR PERSONAL INFORMATION

1.By making a reservation or by using The Deck Kitchen + Bar services.

2.By providing it to us in communications regarding service delivery such as comment cards.

3.By providing the information to us by participating in a marketing initiative.

4.By visiting our website.

Below we will outline the type of information normally collected in each of these circumstances, the reasons for doing so, how we will use it and store it.

MAKING A RESERVATION

When making a reservation or using The Deck Kitchen + Bar's services it is necessary to have information in order to identify you, contact you and to process your purchase and requests. This information usually includes your name, phone number, and e-mail address. You may wish to have your purchase of The Deck Kitchen + Bar's services recognized in a third party's loyalty program with which The Deck Kitchen + Bar has a relationship. To do so will require you providing us certain verification information such as your membership number in the third party program. We also offer special discounts from time to time that may have qualifying criteria. Sometimes we offer special offers to, for example, seniors or for children. To assess your eligibility and process your reservation correctly, we need to record your date of birth at the time of purchase. You may be required to provide personal identification with your date of birth in order to verify this upon purchase.

From time to time, we offer packages or other services that involve third parties. If you are partaking of such a package or service, your personal information will be shared with that third party to the extent necessary to provide that service and process the purchase or request.

The Deck Kitchen + Bar may use the information you provide to send you offers and information about The Deck Kitchen + Bar services and those of select third parties. Your information will not be given to these third parties but rather the offer of the third party will be provided to The Deck Kitchen + Bar which will manage the distribution.

If you do not wish to receive such offers and information you may unsubscribe or opt-out by sending an email to sales@pacificgatewayhotel.com, using the subject line 'Unsubscribe', so indicating your request with sufficient personal identifiers so we can appropriately act on your request. All our marketing communication of this type will also contain instructions for unsubscribing.

THE DECK KITCHEN + BAR OFFERS YOU THE ABILITY TO RECEIVE TARGETED, TIMELY NOTIFICATION OF TIME SENSITIVE OFFERS

To sign up for this service we require you to provide us with your e-mail address, first name, last name, language preference, and country of residence. You may unsubscribe at any time using the link provided on every e-mail message and you will no longer receive e-mail offers and promotions for the specified subscription or website, as the case may be. You may at any time in the future opt-in to receive e-mail offers.

BY VISITING OUR WEBSITE

We use 'cookies' on our websites. Cookies are pieces of information that an Internet site transfers to your hard drive for record-keeping purposes. The use of cookies is an industry standard -- you'll find them almost everywhere on the Internet. The Deck Kitchen + Bar uses cookies to recognize visitors when they return to our sites. Once we know it's you, we can customize your online visit.

We may also evaluate our content and services and tailor our websites, for visitors, based on other information we collect, such as IP addresses, which are numbers assigned to your computer whenever you use the Internet, pixel tags (or clear gifs), and the type of Internet browser or operating system you are using. This information is collected in the aggregate, but we may tie it to your personal information through cookie use as described above.

We use Google Analytics and Adobe Analytics to measure how visitors interact with content on our websites. We also use Facebook Custom Audiences to ask Facebook to show you ads that are customized based on your interaction with our websites or our Facebook applications and to measure how you interact with those ads. All of these services use cookies and similar technologies, such as web beacons, tags and embedded scripts, to record information about your interaction with our websites. Additional information on how these services use such technologies can be found on Google's website, Adobe's website and Facebook's website. The Google Analytics security and privacy principles summarize how Google protects information collected through Google Analytics. Adobe's Privacy Policy summarizes how Adobe protects information collected through Adobe Analytics. Facebook's Data Use Policy describes how Facebook protects information collected through Facebook Custom Audiences.

If you do not wish to have data relating to your visits to our websites collected through Google Analytics, you may opt-out by installing the Google Analytics opt-out browser add-on. You may also opt-out of data collection through Adobe Analytics by visiting Adobe's Privacy Center. You may opt-out of Facebook Custom Audiences by visiting Facebook's opt-out page.

WHY WE COLLECT PERSONAL INFORMATION

1.To establish and maintain a responsible commercial relationship with you and to provide ongoing service.

2.To understand your needs and preferences. We maintain a record of the products and services you receive from us and we may ask for additional information so that we can serve you better. For example, we may record your preference for type of room.

3.To develop, enhance, market or provide products and services. For example, we look at our guests' use of our services so that we can better understand how to improve our services.

4.To manage and develop our business and operations. For example we analyze guest patterns of usage of our hotels and services to help us manage them efficiently and plan for future growth.

5.To meet legal and regulatory requirements.

WHEN DO WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only in these limited circumstances:

1.We may disclose a guest's personal information to a person who, in the reasonable judgment of The Deck Kitchen + Bar, is seeking the information as an agent of the guest - for example, a travel agent who is booking a reservation on behalf of the guest.

2.Personal information will be shared with the The Deck Kitchen + Bar for which your reservation has been made so that they may provide the services you have reserved.

3.Personal information will be shared with a third party involved in supplying the guest with the services they have purchased to the extent necessary to effect the supply and the processing of the transaction.

4.Personal information may be shared with a third party retained The Deck Kitchen + Bar to perform functions on its behalf such as reservations handling, data processing or storage, guest surveys or research.

Any such disclosure of a guest's personal information by The Deck Kitchen + Bar to a third party will be made only on a confidential basis conditioned upon the information being used only for the purpose for which it has been disclosed.

PRINCIPLES

The Deck Kitchen + Bar will not collect, use or disclose your personal information for any other purpose than those identified above, except with your consent.
The Deck Kitchen + Bar will protect your personal information with appropriate security safeguards.
The Deck Kitchen + Bar will take appropriate steps to protect the confidentiality of your personal information when dealing with third parties.
The Deck Kitchen + Bar will strive to keep your personal information as accurate and up to date as is necessary for the purposes identified above.
The Deck Kitchen + Bar will honour your request to access your personal information in as timely fashion as is reasonably possible.

You are always free to refuse to provide personal information to us.

You may also withdraw your consent with respect to the use of your personal information for marketing purposes at any time, subject to legal or contractual restrictions and reasonable notice, by e-mailing us atsales@pacificgatewayhotel.com using 'Unsubscribe' as the subject line, and providing us sufficient personal identifiers so we can act effectively on your request.

However, in either case, this may limit our ability to serve you.

If you have questions or concerns about our privacy practices or wish to make a request in respect of your personal information please contact us at sales@pacificgatewayhotel.com or if you prefer by writing us at:

The Deck Kitchen + Bar
3500 Cessna Drive
Richmond, BC
V7B 1C7
Canada